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Cancun & Riviera Maya DMC

Destination Management Company

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CTA Cancun Team


Managing Director

Valeria Serrano Suzan PCS

Managing Director

Commitment and Performance

Born in Guadalajara, Mexico, the tourism industry is in her blood and during her years in the Hospitality business she had the fortune to work with the best: Las Hadas in its golden years, opening the Quinta Real in Monterrey and as Conference Service Manager at The Ritz Carlton Cancun.

“The difference between a good job and an excellent performance is not a matter of size or age, is a matter of commitment with your clients & team and the efficient use of all the available resources by partnering with the best suppliers in the destination”

Valeria said.

Tourism globetrotters who spend a good time of her life in different destinations, such as Los Cabos, Monterrey, Mexico City, Manzanillo & Cancun offer Valeria a complete vision of the true meaning of Mexican hospitality.

Bilingual: Spanish & English.
Vice President of communications Site Mexico Chapter





Gerente de Destino

Jesus Contreras

Destination Manager


“Excellence and commitment is what make a difference”


Jesus has worked for more than 15 years it the hotel industry, at Puerto Vallarta & Cancun. Most of his development took place at The Ritz-Carlton, Cancun as Lead Destination Manager at the Destination Services Department (DMC); later on, he was transferred to The Ritz Carlton Grand Cayman, being responsible of the opening of the DMC in house. Due his excellence and professionalism, Jesus got an opportunity at the Blue Bay Gran Esmeralda hotel to open and manage the In house DMC. His experience on the DMC area continued as sales manger at some the most renowned DMC’s in Cancun. 


Monica Rueda :: Operations Assitant

Monica Rueda

Operations Assistant



Born in Monterrey Mexico, graduated In Tourism Administration Monica has been in the travel industry for about 15 years, she started her career at Posadas Group, the best and larger Mexican Hotel Chain, owner of Fiesta Americana brand. Her desire of growing and experiencing a resort destination she moved to Cancun to join The Ritz Carlton, Cancun as an Operations Coordinator for the in house DMC Department for mores than 8 years.


She also worked as Importations Supervisor at J&S Audiovisual Company.... always dedicated to exceed her employer and customer’s expectations throughout a first class customized service.




Accommodations in Cancun & Riviera Maya

Accommodations [+]

Cancun & Riviera Maya are undoubtedly the jewel of the Caribbean. To complement the experience of traveling to these destinations, the selection of the proper accommodations becomes a very important element, since this involves much more than just bedrooms. Our experts will help you to find the best option for your program. 


Activities for Groups in Cancun & Riviera Maya

Activities [+]

The Mexican Caribbean offers a wide variety of enigmatic activities to discover its magnificent underwater treasures, exciting & extreme activities in the most breathtaking paradises, and astonishing temples & vestiges of beautiful ancient cities, surrounded by the splendor of the Mayan Jungle.

Moreover, at night you can enjoy the best fine dinning restaurants, with great entertainment, and amazing nightclubs!

Special Events for Groups in Cancun & Riviera Maya

Special Events [+]

Our truly creative team has plenty innovating ideas and creativity to develop customized and unforgettable theme parties, motivating and interactive team activities, and exclusive events. They will help you to create the most memorable incentive trip ever.




General Services for Groups in Cancun & Riviera Maya

DMC-Key Services [+]

In addition to our expertise in recommending the perfect hotel/resort, creating unique activities and events, we go beyond your expectations providing a wide variety of additional services, such as; private ground transportation, supporting staff, dine-around, hospitality desk services, spouse programs, room amenities, booking engine systems, and much more…